Effective date: 11/1/2026

1. Who we are and scope

Blackout Haus, doing business as Blackout Haus (“we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, and disclose personal information through http://www.blackouthaus.com, online advertising and lead forms, inquiries, bookings, communications, and our services.

Privacy contact: Blackout Haus, 803 State St, Lemoyne, Pa 17043. 717-516-0529

2. Information we collect

Information you provide may include your name, email, phone number, billing or service address, vehicle details, project descriptions, photos you submit, appointment preferences, correspondence, consent preferences, and service or transaction records. We may document vehicle or property condition and completed work.

Payments are processed through our payment provider, Square. We receive transaction information needed for accounting and customer service. We do not receive or store your full payment-card number through our website.

Our website and its providers may automatically collect IP address, browser and device information, pages viewed, approximate location derived from IP address, referral sources, interaction data, and cookie or similar identifiers. The specific tools used are listed below.

We may also receive information when you submit a Google or Meta lead form, contact us through social media, or use a connected booking or messaging service. Those platforms process information under their own privacy policies as well.

3. How we use information

We use information to respond to inquiries; prepare estimates; schedule and perform services; process payments; send requested and service-related communications; keep transaction, warranty, and customer-service records; protect against fraud or misuse; maintain and improve our website; measure advertising effectiveness; and meet legal obligations. We send promotional communications with any consent required by law and honor applicable opt-out requests.

4. Service providers and other disclosures

We disclose information to providers that help operate our business, as needed for their functions. These may include website hosting and security providers, GoHighLevel for customer relationship management and messaging, Square for payments, booking providers (Tintify), and marketing agencies acting on our behalf (ShopScale). We use appropriate arrangements to limit providers’ handling of information for services they perform for us.

We may disclose information when reasonably necessary to comply with law or valid legal process, protect rights or safety, prevent fraud, or handle a business transfer such as a sale or merger, subject to applicable protections. We may also disclose information at your direction or with your consent.

We do not sell customer contact lists. Advertising-related data disclosures, if enabled, are explained below and may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws even when no money changes hands.

Mobile numbers, SMS opt-in information, and text-message consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to messaging providers solely to deliver messages and administer the program, or disclose it when legally required.

5. Cookies, analytics, and advertising

Goodle lead forms, Goodle Pixels, Information through Meta and Instagram that is share publicly and not privately.

We and the providers identified above use cookies, pixels, and similar technologies for the purposes described in that inventory, which may include website functionality, usage measurement, conversion attribution, and personalized advertising. Where advertising features are enabled, providers may combine information about interactions on our site with activity on other sites or services, subject to their policies, settings, and applicable consent requirements.

Learn how Google uses information from participating sites: https://policies.google.com/technologies/partner-sites
Google advertising choices: https://myadcenter.google.com/
Google Analytics browser opt-out: https://tools.google.com/dlpage/gaoptout
Meta advertising preferences: https://www.facebook.com/adpreferences

You can manage cookies through your browser and any privacy controls available on our website. Blocking cookies may affect some functionality. Advertising choices may apply only to the browser, device, or account where you make them; opting out of personalized advertising does not eliminate all ads. Where required, we obtain consent before activating nonessential tracking and provide legally required opt-out controls.

Enhanced conversions sends hashed customer-provided identifiers, such as email or phone number, to Google to match advertising interactions and measure conversions. Hashing does not make this information anonymous. Describe the actual identifiers, purposes, disclosures, and consent/opt-out mechanism. Otherwise delete this paragraph.]

Call recording is used in some instances for in house sales and ongoing training purposes to better close leads and understand our sales processes, it is for business use only and after sale is ended or the lead goes cold all information is deleted and not stored.

6. Email, calls, and SMS choices

You can unsubscribe from promotional email using the link in the message or contact us. If you opt in to SMS, we may send the message types identified at signup, such as inquiry responses, appointment updates, or separately authorized promotions. Frequency varies; message/data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also contact [EMAIL] or [PHONE]. Marketing consent is not a condition of purchase.

We retain preference and suppression records as needed to honor opt-outs. We may still send necessary nonmarketing communications through an appropriate permitted channel. Submitting an inquiry does not automatically enroll you in promotional messaging.

7. Retention and security

We retain personal information for as long as reasonably needed for the purposes described here, including service delivery, warranty administration, accounting, legal requirements, dispute handling, security, and maintaining consent or opt-out records. Retention depends on the type of information and these needs; we delete or de-identify information when it is no longer needed, subject to lawful exceptions.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information. No online transmission or storage system is completely secure, so we cannot guarantee absolute security. Please do not submit sensitive financial, medical, or identity information through ordinary inquiry forms.

8. Privacy requests and rights

Contact corey@blackouthaus.com to request access to, correction of, or deletion of your personal information, or to ask questions about our practices. Depending on your residence and applicable law, you may have additional rights, including rights concerning portability, targeted advertising, sale or sharing, restriction of processing, or appeals. We will handle requests as required by applicable law, may verify your identity, and may retain information where lawful or necessary. We will not unlawfully discriminate against you for exercising protected privacy rights.

9. Children, external sites, and processing location

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can investigate and take appropriate action.

Links, embedded content, and external platforms may have separate privacy practices. Review their policies before providing information. Blackout Haus operates in the United States, and our providers may process information in the United States or other locations, subject to applicable law and appropriate arrangements.

10. Policy updates

We may update this policy as our practices or requirements change. The effective date will identify the current version. We will provide additional notice or obtain consent for material changes where required by law. Posting an update does not replace consent where consent is legally required.